Privacy policy
Last Updated: 5 March 2024
ALLRES LTD is committed to protecting the privacy and security of personal information. This privacy policy describes how we collect, use, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR).
1. Who We Are
ALLRES LTD (referred to as "we", "us", or "our") is a property management/block management company that operates within the UK. We are registered as a data controller with the UK's Information Commissioner's Office.
2. Data Protection Principles
We adhere strictly to the GDPR data protection principles by ensuring personal information is:
- Processed lawfully, fairly, and transparently.
- Collected for specific, explicit, and legitimate purposes.
- Adequate, relevant, and limited to what is necessary.
- Accurate and kept up to date.
- Stored only as long as necessary.
- Secured against unauthorised or illegal processing and against accidental loss, destruction, or damage.
3. Personal Information We Collect
a. Information Collected by Us:
- Name, correspondence address, service address
- Telephone number, email address
- Bank details, VAT number (if applicable)
- Details of properties owned
- CCTV images (where applicable)
b. Information Collected from Other Sources:
- We may also obtain personal information from leases, transfer documents, solicitors, developers, previous managing agents, online forms, and directly supplied information via email or phone.
4. Use of Your Personal Information
We use your personal information to fulfil our contractual obligations, improve our services, and comply with legal requirements. This includes property management, communication, billing, and legal compliance.
Sharing Your Personal Information
We may share your information with:
- Service providers (e.g., maintenance contractors, legal advisors, accountants)
- Insurance providers
- Solicitors
- Freeholders/landlords
- Debt recovery companies
- Ombudsman
- Regulatory authorities
- Law enforcement (if required by law)
- Third parties involved in the management of the property
Your information will not be shared with any third party for marketing purposes.
6. International Transfers
Your personal data may be transferred outside the EEA only if there is adequate protection or specific measures in place to protect your information.
7. Data Retention
Personal information will be retained for the duration of our management services and as long as necessary for legal, accounting, or reporting requirements. CCTV images are retained based on the system's capabilities and legal requirements.
8. Your Rights
You have rights under GDPR including access to, correction of, erasure of, and restriction on processing of your personal data, among others including:
- Fair processing of information and transparency regarding how we use your personal information.
- Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
- Require us to correct any mistakes in your information which we hold.
- Require the erasure of personal information concerning you in certain situations.
- Object at any time to processing of personal information concerning you for direct marketing.
- Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affecting you.
- Object in certain other situations to our continued processing of your personal information.
- Otherwise restrict our processing of your personal information in certain circumstances.
- Claim compensation for damages caused by our breach of any data protection laws.
9. Security of Your Personal Information
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
10. Changes to This Privacy Policy
We may update this policy from time to time. The most current version will always be posted on our website.
11. How to Contact Us
For any questions or concerns regarding your privacy, please contact us at ALLRES LTD, 54 Guildford Road, Horsham, England, RH12 1LX.
Please provide enough information so that we can identify you, including name, name of property, address, email and proof of identity.
12. How to Complain
If you have any concerns about our use of your information, you have the right to complain to the ICO.
Learn more about what makes us different.
Clear standards and targets.
Learn more about our standards and targets
Compliance and Director assurance.
Learn how we're a partner for the long-term
Seamless, reliable and risk-free switch.
Learn more about switching to us
Getting started with ALLRES begins with a free, no-obligation chat with one of our founders. It's not a sales pitch.
Enter your email address and we'll get in touch to arrange a quick conversation.