Communal heating, managed with genuine expertise.
Heat Network Management
The most overlooked contract in your building
Heat networks are among the longest and most expensive contracts a building holds — and the most common source of resident complaints. We give directors the oversight, and residents the reliable, fair-value heat they're paying for.
Communal heating comes with complex contracts, real costs and rising regulation. Most managing agents leave the operator to mark their own homework. We don't.
We scrutinise the heat supply agreement, hold operators to account on performance and efficiency, and work with independent specialists rather than relying on the operator's own account of how the network is performing — so directors have the context to make good decisions, and residents get heat that's reliable and fairly priced.
Why it deserves proper attention
A heat supply agreement is typically one of the largest and longest financial commitments a board makes, often 20 to 30 years, covering plant most directors never see and few managing agents scrutinise.
20–30
year contracts
Among the longest commitments a board signs on behalf of every leaseholder.
10–20%
heat lost to poor insulation
One of several efficiency issues that quietly inflate fuel costs across a network.
#1
source of complaints
Heat networks are the most common cause of resident complaints about cost and comfort.
What We Do
What we do
Oversight across the whole network
Contract scrutiny
We read the heat supply agreement - the price review clauses, service credits and termination rights - and tell you what's actually in it, before signing and again at each review.
Independent specialists
We work with independent heat network consultants rather than taking the operator's word - so efficiency issues that quietly cost the most are found and fixed.
Billing & resident rights
We make sure billing is accurate, transparent and meter-based, and that residents' rights are protected as the sector moves under formal Ofgem regulation.
Performance & efficiency
We ask the operator for the performance data as a matter of course, and chase it when it doesn't arrive - tracking heat loss, return temperatures and plant efficiency across the network.
HIU servicing
We coordinate servicing of the Heat Interface Units in every home - with a simple booking system for residents and an organised schedule for engineers - whoever the lease makes responsible.
Decarbonisation planning
Most networks were built around gas. We help boards plan the move away from it sensibly — with independent feasibility advice, not the incumbent operator's status quo.
What we look for
The issues that quietly cost the most
HIUs bypassed or short-circuiting
Pushing return temperatures, and fuel costs, up across the whole network.
High return temperatures
Undermining boiler and heat-pump efficiency, and blocking the move to low-carbon plant.
Plant running in hand
Pumps or boilers left in manual mode regardless of demand, usually a controls fault, not a setting.
Poorly insulated pipework
Losing heat every hour the network runs, with a survey that typically pays for itself in a few years.
A guide for RMC & RTM directors
We've written a plain-English guide to everything a board should understand about the plant, the contract and the costs behind their building's heating - and the questions worth putting to your operator.
Let's talk about your building
We're happy to look over your heat supply agreement and the last twelve months of operator performance, and tell you plainly what we'd do differently. No commitment, no upfront cost.